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Ready to grow your dream career while making others’ vacation dreams come true? Join us at Marriott Vacation Club International, and you can make it happen. For over 25 years, we’ve been the world’s premier organization for Vacation Ownership, with resorts at sought-after destinations around the globe. If you’re seeking a rewarding career with talented co-workers who support you in reaching your goals, consider becoming part of our team.
At Marriott Vacation Club International we’ll provide you with the tools and rewards you need to meet every challenge. Join us and experience our commitment to excellence, while redefining your future.
Marriott’s Crystal Shore is currently accepting applications for: SALES EXECUTIVE TRAINEE NE
Responsibilities include: Contribute to the success of MVCI by effectively using sales techniques to convert prospective owners into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all paperwork is completed accurately and efficiently. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with MVCI and to develop future business opportunities (i.e., referrals, additional sales).
Job Requirements:
JOB SPECIFIC TASKS
Building and Maintaining Customer Base
> Answers owner questions regarding use of MVCI properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
> Follows up on referrals from owners.
> Fulfills requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
> Contacts owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
> Develops and maintains records on customer contacts and use that information to support effective follow-up encounters.
> Monitors contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings. Giving Sales Presentations
> Establishes trust during the warm up, discovery, and intent statement and build rapport with guest.
> Discovers the needs of prospective owners through a series of questions/discussion and utilize the information to customize the sales presentation.
> Completes deals by signing of paperwork and notarizing contacts.
> Presents to guests effectively utilizing the elements of the MVCI sales process.
> Explains the flexibility of using ownership at other locations through Marriott Rewards and Interval International programs.
> Practices and continues to develop and improve sales presentation.
> Closes sales using approved process.
> Presents financing options as an approach to ownership.
> Explains specifics of utilizing and trading weeks across products and the nuances/advantages of ownership in specific seasons.
> Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
> Follows up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Adviser.
> Cross-sells MVCI Properties.
> Answers customers’ questions regarding construction work, financing, maintenance, repairs, and appraisals.
> Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests. Conducting and Managing Business Transactions
> Assures complete and accurate processing of documents pertaining to sales.
> Reviews details of contracts with prospective owners once they decide on purchase.
> Thoroughly reviews loan applications and financial documents with the customer and ensure completed properly.
> Works with Sales Management to minimize cancellations, provides comprehensive owner assurance and ensures timeliness of closings.
> Analyses problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality.
> Completes button-up sheet at end of each sale.
> Reaches out to and influences Every Other Year (EOY) owners to upgrade and maximize all reload opportunities.
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> Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
> Leverages resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) in an effective manner.
> Manages time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments.
> Demonstrates total understanding of the culture and processes of Marriott Vacation Club International.
> Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners).
> Participates in formal training sessions offered by management team.
> Attends daily huddles and regularly scheduled team/manager meetings.
> Assists in the development and mentoring of other Sales/Membership Executives as requested.
> Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on MVCI locations to enable customer relationship building.
> Other duties as assigned.
> Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
CANDIDATE PROFILE
Education and Experience
Required:
> High school diploma or GED
> Proficiency in English (additional language required for certain positions)
> Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
> One-year related experience Successful Candidates Will Be Willing To:
> Work at night (occasionally)
> Support oneself without a salary for a period up to 90 days
> Must be willing to work weekends and holidays as required by business needs COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS Leadership
> Adaptability – Maintaining performance level under pressure or when experiencing changes or challenges in the Communication – Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
> Professional Demeanor – Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
> Problem Solving and Decision Making – Identifying and understanding issues, problems, and opportunities;
obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. Managing Execution
> Driving for Results – Planning and supporting the development of individuals’ skills and abilities so that they can.
> Planning and Organizing – Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed. Building Relationships
> Co worker Relationships – Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
> Customer Relationships – Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott’s Spirit to Serve. Learning and Applying Personal Expertise
> Applied Learning – Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
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> Applied Business Knowledge – Evaluating market dynamics, enterprise level objectives, and important aspects of the business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
> Basic Competencies
o Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
o Mathematical Reasoning – The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
o Writing – Communicating effectively in writing as appropriate for the needs of the audience.
> Functional Job Family Competencies
o Devising Sales Approaches and Solutions – Trying different and novel ways to deal with sales
challenges and opportunities; taking courses of action or developing sales solutions that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.
o Sales Call Facilitation – Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers? cues.
o Sales Ability: Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.
o Sales Disposition – Demonstrating the traits, inclinations, and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
o Supporting Sales Implementations – Supporting customers during the implementation of sales contracts; seeking and taking appropriate actions on customer feedback; taking responsibility for customer satisfaction and loyalty.
o Sales Opportunity Analysis – Understanding and utilizing economic, financial, industry, and
organizational data; accurately diagnosing customers business strengths, weaknesses, and key issues that can inform sales strategies and plans.
For all positions apply online at www.careers.marriottvacationclub.com
FORTUNE magazine recognized Marriott International as one of the “100 Best Companies to Work For”, for the twelfth consecutive year. Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.
Live • Reward • Grow
Marriott Vacation Club is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.
APPLY To Marriott Crystal Shores HERE
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